How to get a refund from xAI / Grok

Paid xAI / Grok for a plan or credits you never got, or got billed after you cancelled? Here's what xAI / Grok's own policy says, where to ask, and how to write a request that actually gets handled.

What xAI / Grok's refund policy says

Grok/SuperGrok bought on grok.com or Google Play: handled by xAI via its refund request form; approved refunds typically reach the original payment method in 5-10 business days. Apple App Store purchases: Apple handles all refunds. X Premium is separate: X (not xAI) handles refunds where required by law. xAI API credits are non-refundable. The consumer Terms say payments already made are non-refundable except where required by law. No refund window in days is stated in the FAQ.

How to request it: grok.com or Google Play: xAI Refund Request form at accounts.x.ai/refund (sign in with the account used for the subscription). Apple: request via Apple. X Premium: X Refund Request form at help.x.com/en/forms/refund/x-refund-request (requires X login).

Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not xAI / Grok directly.

xAI / Grok's official page — “Web (grok.com) or Google Play: handled by xAI. Submit your refund request using the xAI Refund Request form”
xAI / Grok's official page — “Apple App Store: Apple handles all refunds for purchases made through the App Store.”
xAI / Grok's official page — “X (not xAI) would be responsible for processing refund where required by law.”
xAI / Grok's official page — “No — xAI API credits are non-refundable.”
xAI / Grok's official page — “payments already made are non-refundable, except where required by law”

Checked against xAI / Grok's official pages on 2026-09-29. Policies change; the official page is always the final word.

Where to ask

Emailstart here
support@x.ai

Support channels change. If one of these doesn't work, check xAI / Grok's own help center.

How to write your request

Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
Include your order or invoice number and any ticket number you already have.
Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.

If they don't answer

Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
Keep a record of every message and every reply (screenshots help).
If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.

Want help with your xAI / Grok case?

ResolveMyAI organizes your proof, writes the message in the right format for xAI / Grok, and reminds you when to follow up. Free to start, no subscription.

If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with xAI / Grok.