ResolveMyAIHow to get a refund from Suno
Paid Suno for a plan or credits you never got, or got billed after you cancelled? Here's what Suno's own policy says, where to ask, and how to write a request that actually gets handled.
What Suno's refund policy says
Terms of Service: payments are final and non-refundable unless Suno decides otherwise, without limiting statutory refund rights; charge disputes must be raised within 60 days of the charge. The help center says refunds are case by case. It is likely to help with an accidental or unattended sign-up where the account has zero songs, and with an accidental plan choice (e.g. yearly instead of monthly, partial refund). It won't refund a change of mind after use. No refund window in days is stated, but it says to contact support quickly if it's only been a day or two. App Store / Google Play subscriptions are cancelled through those stores.
How to request it: Cancel at suno.com/account > Cancel Subscription, then email support@suno.com (billing requests: billing@suno.com) with your account email, charge date, amount and receipt. Mobile purchases: Apple or Google Play.
Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not Suno directly.
- Suno's official page — “Payments made by you hereunder are final and non-refundable, unless otherwise determined by Suno.”
- Suno's official page — “nothing in this section limits any statutory refund rights you may have under applicable law.”
- Suno's official page — “If you dispute any charges you must let Suno know within sixty (60) days after the date that Suno charges you”
- Suno's official page — “if there are zero songs in your account and we see one or more payments, we're likely to assist with a refund.”
- Suno's official page — “Mobile subscriptions (paid via the App Store or Google Play Store) should be canceled directly through those third party services.”
Checked against Suno's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
Emailstart here
support@suno.com (billing requests: billing@suno.com)
Support channels change. If one of these doesn't work, check Suno's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your Suno case?
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If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Suno.