How to get a refund from Replicate

Paid Replicate for a plan or credits you never got, or got billed after you cancelled? Here's what Replicate's own policy says, where to ask, and how to write a request that actually gets handled.

What Replicate's refund policy says

Prepaid credit is not refundable and valid for 1 year from purchase; the Terms say Prepaid Credits are not redeemable or refundable except where required by law, all sales of Prepaid Credits are final, and unused amounts expire and are forfeited after 12 months. No refund window is stated.

Replicate's official page — “Purchased credit is valid for 1 year from the purchase date and is not refundable.”
Replicate's official page — “All sales of Prepaid Credits are final.”
Replicate's official page — “All Prepaid Balances are non-refundable, except as otherwise required by law”

Checked against Replicate's official pages on 2026-09-29. Policies change; the official page is always the final word.

Where to ask

Emailstart here
support@replicate.com

Support channels change. If one of these doesn't work, check Replicate's own help center.

How to write your request

Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
Include your order or invoice number and any ticket number you already have.
Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.

If they don't answer

Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
Keep a record of every message and every reply (screenshots help).
If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.

Want help with your Replicate case?

ResolveMyAI organizes your proof, writes the message in the right format for Replicate, and reminds you when to follow up. Free to start, no subscription.

If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Replicate.