ResolveMyAIHow to get a refund from Perplexity
Paid Perplexity for a plan or credits you never got, or got billed after you cancelled? Here's what Perplexity's own policy says, where to ask, and how to write a request that actually gets handled.
What Perplexity's refund policy says
Windows depend on region and plan. EU/UK/Turkey: refund if you cancel within 14 days (monthly and annual). South Korea/Brazil: within 7 days. All other customers: monthly plans up to 24 hours after purchase; annual plans full refund within 72 hours, no exceptions after that. A second refund request cannot be processed after a first one was granted. Terminated accounts get no refund. Enterprise plans follow the same policy. Apple purchases refunded via reportaproblem.apple.com; Google Play via Perplexity support.
How to request it: Web: perplexity.ai/pro > Manage Subscription > Cancel Plan, then the refund option appears; otherwise Help > Contact Support. Apple: reportaproblem.apple.com. Google Play: Help > Contact Support with your Google Play email.
Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not Perplexity directly.
- Perplexity's official page — “You are eligible for a refund if you cancel your subscription within 14 days of purchase.”
- Perplexity's official page — “Annual subscriptions: You are eligible for a full refund within 72 hours of the original purchase date and time.”
- Perplexity's official page — “Monthly subscriptions: You can request a refund up to 24 hours after the purchase date.”
- Perplexity's official page — “we can't process secondary refund requests after a first one has been granted”
Checked against Perplexity's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
Emailstart here
support@perplexity.ai
Support channels change. If one of these doesn't work, check Perplexity's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your Perplexity case?
ResolveMyAI organizes your proof, writes the message in the right format for Perplexity, and reminds you when to follow up. Free to start, no subscription.
If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Perplexity.