ResolveMyAIHow to get a refund from OpenAI / ChatGPT
Paid OpenAI / ChatGPT for a plan or credits you never got, or got billed after you cancelled? Here's what OpenAI / ChatGPT's own policy says, where to ask, and how to write a request that actually gets handled.
What OpenAI / ChatGPT's refund policy says
Payments are generally non-refundable. For an unused individual ChatGPT subscription, a discretionary refund may be available if you contact OpenAI within seven days of the charge; there is no automatic prorated refund after that. EU/UK/Turkey residents get a prorated refund if they cancel within 14 days of purchase (Korea: 7 days). Apple-billed subscriptions must be refunded by Apple. API credits are non-refundable unless required by law/contract or an approved exception applies (verified billing error, unauthorized activity, confirmed OpenAI service failure); they expire after 1 year. The page does not distinguish Plus from Pro.
How to request it: Log in to ChatGPT, open the Help Center (help.openai.com) and use the chat widget at bottom-right to request a refund (web and Google Play purchases). API credits: contact OpenAI Support for review.
Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not OpenAI / ChatGPT directly.
- OpenAI / ChatGPT's official page — “a discretionary refund may be available if you contact us within seven days of the charge”
- OpenAI / ChatGPT's official page — “cancellations and refunds must be requested directly from Apple”
- OpenAI / ChatGPT's official page — “you are eligible for a prorated refund if you cancel your subscription within 14 days of purchase”
- OpenAI / ChatGPT's official page — “Credits are non-refundable unless required by law or contract, or an approved exception applies.”
Checked against OpenAI / ChatGPT's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
Help center chatstart here
https://help.openai.com — in-page chat widget (bottom-right)Email
support@openai.comEmail
ar@openai.com
Support channels change. If one of these doesn't work, check OpenAI / ChatGPT's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your OpenAI / ChatGPT case?
ResolveMyAI organizes your proof, writes the message in the right format for OpenAI / ChatGPT, and reminds you when to follow up. Free to start, no subscription.
If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with OpenAI / ChatGPT.