How to get a refund from Mistral AI / Le Chat

Paid Mistral AI / Le Chat for a plan or credits you never got, or got billed after you cancelled? Here's what Mistral AI / Le Chat's own policy says, where to ask, and how to write a request that actually gets handled.

What Mistral AI / Le Chat's refund policy says

Web subscriptions billed by Mistral: refund only if you cancel within the 14-day legal withdrawal window from the initial purchase (immediate cancellation and automatic refund via the Admin panel). After 14 days, cancelling does not trigger a refund, and the window does not apply to renewals. App Store / Google Play subscriptions are refunded by the store, not Mistral. Prepaid API credits are reviewed case by case. Refunds typically take 5-10 business days.

How to request it: Web: cancel from the Admin panel within 14 days (automatic refund). Contact Mistral support for duplicate charges or API credit refunds (include organization ID and receipt number). Mobile: Apple or Google Play support.

Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not Mistral AI / Le Chat directly.

Mistral AI / Le Chat's official page — “You can get a refund only if you cancel within the legal withdrawal window: 14 days from your initial purchase.”
Mistral AI / Le Chat's official page — “The 14-day withdrawal window applies only to initial purchases, not to renewals.”
Mistral AI / Le Chat's official page — “Our support team can’t process refunds for App Store or Google Play purchases.”
Mistral AI / Le Chat's official page — “Credit refund eligibility is reviewed case by case by our support team.”

Checked against Mistral AI / Le Chat's official pages on 2026-09-29. Policies change; the official page is always the final word.

Where to ask

In-app supportstart here
help.mistral.ai → log in to chat with support (community: Mistral Discord)

Support channels change. If one of these doesn't work, check Mistral AI / Le Chat's own help center.

How to write your request

Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
Include your order or invoice number and any ticket number you already have.
Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.

If they don't answer

Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
Keep a record of every message and every reply (screenshots help).
If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.

Want help with your Mistral AI / Le Chat case?

ResolveMyAI organizes your proof, writes the message in the right format for Mistral AI / Le Chat, and reminds you when to follow up. Free to start, no subscription.

If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Mistral AI / Le Chat.