How to get a refund from Midjourney

Paid Midjourney for a plan or credits you never got, or got billed after you cancelled? Here's what Midjourney's own policy says, where to ask, and how to write a request that actually gets handled.

What Midjourney's refund policy says

You are eligible for a refund only if you have used less than 20 GPU minutes (Fast/Turbo plus Relax) over the lifetime of your account. If eligible, the refund option appears automatically when you cancel; if you do not see it, Midjourney cannot provide a refund. No refund if the account is suspended/terminated for Terms or Community Guidelines violations. Refunds can take up to 10 business days. No day-based window is stated.

How to request it: Cancel your plan on the Manage Subscription page at midjourney.com; the refund option shows if eligible. Billing help: email billing@midjourney.com with your Midjourney ID.

Midjourney's official page — “You're eligible for a refund only if you've used less than 20 GPU minutes throughout the lifetime of your account.”
Midjourney's official page — “If you don't see the refund option, we're unable to provide a refund.”
Midjourney's official page — “For billing inquiries, please email billing@midjourney.com.”

Checked against Midjourney's official pages on 2026-09-29. Policies change; the official page is always the final word.

Where to ask

Emailstart here
billing@midjourney.com
In-app support
Discord — /support channels on the Midjourney server

Support channels change. If one of these doesn't work, check Midjourney's own help center.

How to write your request

Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
Include your order or invoice number and any ticket number you already have.
Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.

If they don't answer

Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
Keep a record of every message and every reply (screenshots help).
If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.

Want help with your Midjourney case?

ResolveMyAI organizes your proof, writes the message in the right format for Midjourney, and reminds you when to follow up. Free to start, no subscription.

If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Midjourney.