How to get a refund from Meta AI

Paid Meta AI for a plan or credits you never got, or got billed after you cancelled? Here's what Meta AI's own policy says, where to ask, and how to write a request that actually gets handled.

What Meta AI's refund policy says

We couldn't confirm a published refund policy on Meta AI's official pages, so we won't guess one. Ask through the support channels below, and keep a record of what they tell you.

Where to ask

• In-app supportstart here

  Meta AI app → Menu → Settings → Subscriptions (help: meta.com/help/artificial-intelligence)

Support channels change. If one of these doesn't work, check Meta AI's own help center.

How to write your request

1. Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
2. Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
3. Include your order or invoice number and any ticket number you already have.
4. Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
5. Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.

If they don't answer

1. Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
2. Keep a record of every message and every reply (screenshots help).
3. If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.

If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Meta AI.