How to get a refund from Manus

Paid Manus for a plan or credits you never got, or got billed after you cancelled? Here's what Manus's own policy says, where to ask, and how to write a request that actually gets handled.

What Manus's refund policy says

Terms of Service: subscription, credit and paid-feature payments are final and non-refundable except where the law requires, though Manus may consider a partial refund in exceptional circumstances; EU, UK and Turkey consumers can withdraw within 14 days. The Help Center runs a refund-request flow and says it refunds when you meet its conditions, but states no general window in days. Cancelling stops renewals but doesn't refund a charge already taken; cancelling during the free trial avoids the charge. Credits for a task are refunded when Manus confirms a verifiable bug or platform malfunction, and you must send a link to the task. Apple subscriptions are refunded by Apple; Alipay refunds only within 90 days of payment. The Terms are stricter than the Help Center.

How to request it: Log in to the account, then give the Help Center AI chatbot (help.manus.im) your order/invoice number, account email and reason; support follows up. For credits, include a shareable link to the task where it failed. Email: support@manus.im. Apple purchases: request from Apple.

Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not Manus directly.

Manus's official page — “Except where required by applicable law, all payments made for subscriptions, Credits, or other paid features are final and non-refundable”
Manus's official page — “you have the right to withdraw from your purchase within 14 days in accordance with applicable consumer protection laws.”
Manus's official page — “If you meet the refund conditions, we will process the refund in accordance with our refund policy.”
Manus's official page — “Cancellation after a billing attempt will stop future renewals, but already charged amounts will not be refunded.”
Manus's official page — “We will issue a full credit refund for a task if our investigation confirms that the issue was caused by a verifiable bug or platform malfunction.”
Manus's official page — “For subscriptions made through Apple, refunds must be requested directly from Apple.”

Checked against Manus's official pages on 2026-09-29. Policies change; the official page is always the final word.

Where to ask

Help center chatstart here
https://help.manus.im/en — log in, then use the Help Center AI chatbot (email: support@manus.im)

Support channels change. If one of these doesn't work, check Manus's own help center.

How to write your request

Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
Include your order or invoice number and any ticket number you already have.
Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.

If they don't answer

Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
Keep a record of every message and every reply (screenshots help).
If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.

Want help with your Manus case?

ResolveMyAI organizes your proof, writes the message in the right format for Manus, and reminds you when to follow up. Free to start, no subscription.

If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Manus.