ResolveMyAIHow to get a refund from Lovable
Paid Lovable for a plan or credits you never got, or got billed after you cancelled? Here's what Lovable's own policy says, where to ask, and how to write a request that actually gets handled.
What Lovable's refund policy says
Terms of Service: except where required by law, subscription fees are non-refundable; Credits are prepaid, non-refundable and non-redeemable; credits used on AI actions are non-restorable even if output is erroneous. Statutory consumer refund/withdrawal rights are not limited. No refund window in days is stated. Lovable's docs FAQ simply points to the Terms of Service for the refund policy. Plans bought inside the iOS app cover one month and do not auto-renew.
How to request it: Support form under Help & Support in Lovable, or support@lovable.dev (per docs FAQ); no dedicated refund-request path is stated.
- Lovable's official page — “Except where required by law, subscription fees are non-refundable.”
- Lovable's official page — “Nothing in this section limits any statutory refund, cancellation, or withdrawal rights you may have as a consumer.”
- Lovable's official page — “Please see our Terms of Service to read more about our refund policy.”
Checked against Lovable's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
Emailstart here
support@lovable.dev
Support channels change. If one of these doesn't work, check Lovable's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your Lovable case?
ResolveMyAI organizes your proof, writes the message in the right format for Lovable, and reminds you when to follow up. Free to start, no subscription.
If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Lovable.