ResolveMyAIHow to get a refund from Hugging Face
Paid Hugging Face for a plan or credits you never got, or got billed after you cancelled? Here's what Hugging Face's own policy says, where to ask, and how to write a request that actually gets handled.
What Hugging Face's refund policy says
The Terms of Service state all fees are non-refundable. No dedicated refund page or window was found. The billing docs invite billing questions and feedback at billing@huggingface.co.
How to request it: Email billing@huggingface.co (billing docs). No formal refund-request path is stated.
- Hugging Face's official page — “All fees are non-refundable and exclusive of any applicable taxes”
- Hugging Face's official page — “Any feedback or support request related to billing is welcome at billing@huggingface.co”
Checked against Hugging Face's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
Emailstart here
billing@huggingface.co
Support channels change. If one of these doesn't work, check Hugging Face's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your Hugging Face case?
ResolveMyAI organizes your proof, writes the message in the right format for Hugging Face, and reminds you when to follow up. Free to start, no subscription.
If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Hugging Face.