ResolveMyAIHow to get a refund from Genspark
Paid Genspark for a plan or credits you never got, or got billed after you cancelled? Here's what Genspark's own policy says, where to ask, and how to write a request that actually gets handled.
What Genspark's refund policy says
Varies by region and plan. EU/UK/Turkey: refund if you cancel within 14 days of purchase (monthly and annual). Korea: within 7 days. Other customers: monthly plans within 24 hours, annual plans within 72 hours; late requests cannot be processed. No second refund after a first is approved. Requests may be rejected if the system detects excessive use. Full refunds are processed within 7 business days. Credits from a cancelled period are not refunded; only prompt-blocked failed generations are auto-refunded.
How to request it: Submit a support ticket from the account that made the purchase (Help Center > Membership Plans > Refunds & Cancellations); one ticket per request.
- Genspark's official page — “You are eligible for a refund if you cancel your subscription within 14 days of purchase.”
- Genspark's official page — “Monthly subscriptions: You can request a refund within 24 hours after the purchase”
- Genspark's official page — “Annual subscriptions: You can request a refund within 72 hours after the purchase”
- Genspark's official page — “credits from the canceled period aren't refunded”
Checked against Genspark's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
In-app supportstart here
genspark.ai → Support menu (help center: genspark.ai/helpcenter)
Support channels change. If one of these doesn't work, check Genspark's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your Genspark case?
ResolveMyAI organizes your proof, writes the message in the right format for Genspark, and reminds you when to follow up. Free to start, no subscription.
If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Genspark.