ResolveMyAIHow to get a refund from ElevenLabs
Paid ElevenLabs for a plan or credits you never got, or got billed after you cancelled? Here's what ElevenLabs's own policy says, where to ask, and how to write a request that actually gets handled.
What ElevenLabs's refund policy says
Help Center: eligible for a refund if the request is filed within 14 days of payment and no credit quota was used in that period. Note the Terms of Service take a stricter line: cancelling before period end means no refund of subscription fees already paid, and Prepaid Credits purchases are non-refundable, no refunds for unused/expired credits. iOS/Android in-app purchases must be refunded through the App Store / Play Store.
How to request it: Email support@elevenlabs.io from your ElevenLabs account email and state the reason. In-app purchases: Apple App Store or Google Play support.
Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not ElevenLabs directly.
- ElevenLabs's official page — “You are eligible for a refund if a request is filed within 14 days of payment and no credit quota was used”
- ElevenLabs's official page — “please contact Support by emailing support@elevenlabs.io”
- ElevenLabs's official page — “You can request a refund directly through the App Store or Play Store”
- ElevenLabs's official page — “Prepaid Credits purchases are non-refundable, and no refunds or credits will be provided for unused, partially used, expired, or forfeited Prepaid Credits.”
Checked against ElevenLabs's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
Help center / support formstart here
https://help.elevenlabs.io — ticket system (+ in-app support for paid tiers)
Support channels change. If one of these doesn't work, check ElevenLabs's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your ElevenLabs case?
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If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with ElevenLabs.