How to get a refund from Cursor

Paid Cursor for a plan or credits you never got, or got billed after you cancelled? Here's what Cursor's own policy says, where to ask, and how to write a request that actually gets handled.

What Cursor's refund policy says

Help Center: individual plans (Pro, Pro+, Ultra, monthly or annual) may get the most recent subscription payment refunded if the charge was within the last 14 days and the subscription wasn't used in that billing period; refunds go back to the original payment method in 5-10 business days. Usage already consumed (on-demand and fast-request charges) is not refundable, and cancelling stops future charges but doesn't refund one already processed. The Terms of Service are stricter: fees are non-refundable except as required by law. Consumer-protection rights are not limited. Apple is the merchant for in-app purchases, so Cursor can't refund those. Cursor asks you to contact support before filing a chargeback.

How to request it: Cancel in cursor.com/dashboard (Billing > Manage Subscription), then contact support from the Help Center (cursor.com/help > Contact Support) while signed in, with the charge amount, date and invoice ID. Company email in the Terms: hi@cursor.com.

Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not Cursor directly.

Cursor's official page — “The charge was made within the last 14 days”
Cursor's official page — “You have not used the subscription during that billing period”
Cursor's official page — “On-demand and fast-request charges for usage you have already consumed are not refundable.”
Cursor's official page — “Apple is the merchant of record for in-app purchases, so Cursor can't issue refunds for them.”
Cursor's official page — “Unless otherwise specifically provided for in these Terms, all fees are in U.S. Dollars and are non-refundable, except as required by law.”

Checked against Cursor's official pages on 2026-09-29. Policies change; the official page is always the final word.

Where to ask

Help center / support formstart here
https://cursor.com/help — click 'Contact Support' while signed in (company email: hi@cursor.com)

Support channels change. If one of these doesn't work, check Cursor's own help center.

How to write your request

Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
Include your order or invoice number and any ticket number you already have.
Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.

If they don't answer

Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
Keep a record of every message and every reply (screenshots help).
If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.

Want help with your Cursor case?

ResolveMyAI organizes your proof, writes the message in the right format for Cursor, and reminds you when to follow up. Free to start, no subscription.

If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Cursor.