ResolveMyAIHow to get a refund from Anthropic / Claude
Paid Anthropic / Claude for a plan or credits you never got, or got billed after you cancelled? Here's what Anthropic / Claude's own policy says, where to ask, and how to write a request that actually gets handled.
What Anthropic / Claude's refund policy says
All payments are non-refundable except as expressly provided in the Consumer Terms of Service or where required by law. In the EEA and UK you may receive a refund within 14 days of purchase, prorated according to your use. iOS (App Store) purchases can only be refunded by Apple, at Apple's discretion. Claude API prepaid credits: all credit purchases are non-refundable and expire one year from purchase.
How to request it: Log in, click your name/initials (lower left) > Get help > Send us a message > Claude Refund Request, then follow the eligibility prompts. Android (Google Play): contact Support with your Google Play email or GPA order number. iOS: reportaproblem.apple.com.
Bought it through the Apple App Store or Google Play? Those purchases are refunded through Apple or Google, not Anthropic / Claude directly.
- Anthropic / Claude's official page — “Except as expressly provided in our Consumer Terms of Service or where required by law, all payments are non-refundable.”
- Anthropic / Claude's official page — “In the European Economic Area and the United Kingdom, you may receive a refund within 14 days of purchase.”
- Anthropic / Claude's official page — “only Apple can review and issue a refund”
- Anthropic / Claude's official page — “All credit purchases are non-refundable.”
Checked against Anthropic / Claude's official pages on 2026-09-29. Policies change; the official page is always the final word.
Where to ask
In-app supportstart here
Claude app → "Get help" messenger (Fin bot → human)
Support channels change. If one of these doesn't work, check Anthropic / Claude's own help center.
How to write your request
- Lead with the facts: what you paid, the date, the amount, and the plan or credits you bought.
- Say exactly what you didn't get — the plan never activated, credits are missing, or you were billed after cancelling.
- Include your order or invoice number and any ticket number you already have.
- Ask for one clear outcome: a refund of a specific amount, or the plan/credits applied to your account.
- Keep it calm and short. Organized requests get resolved; angry ones get routed to the back of the line.
If they don't answer
- Reply on the same ticket or email thread instead of starting a new one, so your history stays attached.
- Keep a record of every message and every reply (screenshots help).
- If a week passes with no real answer, send a short, firm follow-up that restates the facts and gives a clear deadline.
Want help with your Anthropic / Claude case?
ResolveMyAI organizes your proof, writes the message in the right format for Anthropic / Claude, and reminds you when to follow up. Free to start, no subscription.
If a platform has banned your account or permanently closed it, ResolveMyAI cannot help you get it reinstated. That isn't a service we offer, and our tools will not draft reinstatement requests or ban appeals. ResolveMyAI is for billing and service problems: money you paid for something you didn't receive. This guide is general self-help information, not legal advice. ResolveMyAI is independent and not affiliated with Anthropic / Claude.